ServiceNow Business Analyst Senior

Job Duties The ServiceNow Business Analyst (BA) shall serve as a liaison between business stakeholders, the contracted the Epic Team, and contracted O&M team. The BA will be responsible for gathering, analyzing, documenting, validating business and functional requirements, Quality Assurance/internal testing, communications, and training associated with GetHelp ESM epics.

Qualification Experience as a business analyst for any system AND is a current ServiceNow Certified System Administrator (CSA); OR Experience as a ServiceNow BA. Demonstrated, specific experience in working in the ServiceNow platform, in at least one of the following modules: ITAM, HRSD, ITSM, WSD, or GRC ServiceNow Strategic Portfolio Management experience Strong communication skills with both technical and non-technical audiences. Eliciting, analyzing, and documenting business and functional requirements for ServiceNow. Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming. Facilitating requirements gathering sessions to create user stories Experience creating functional specifications, wireframes, process maps, and supporting UAT. Ability to translate business requirements into ServiceNow configuration and development needs. Working in a Waterfall and/or Agile/Scrum environment and support project delivery Developing training materials and providing training