Project Manager( ITSM / ServiceNow)

QUALIFICATIONS

Key Requirements:Vendor-side fixed-price project delivery experience2–3 end-to-end ServiceNow ITSM implementations requiredExperience with ITSM plus modules such as CMDB, ITAM, and ITOMStrong PM governance, budgeting, and stakeholder management backgroundPersonality and communication fit are critical for this roleRequired Qualifications· 14–20 years of overall IT experience with at least 8 years leading enterprise projects as a Project Manager.· Proven experience managing fixed-price projects from the vendor/consulting side.· Successfully delivered 2–3 end-to-end ServiceNow ITSM implementations.· Experience leading implementations involving:o ITSMo CMDBo ITAMo ITOMo Custom ServiceNow workflows· Strong IT Services & Consulting background.· Deep understanding of Waterfall and Hybrid delivery methodologies.· Strong stakeholder management, communication, and governance experience.· PMP, ITIL, or ServiceNow certifications preferred.· Bachelor’s degree required.Preferred Qualifications· Public sector or government project experience· Experience managing geographically distributed teams· Strong change management and organizational transformation experienceInterview Process1. Virtual interview with Lead PM2. Virtual or onsite interview with Delivery Manager3. Final onsite interview with Hiring Manager