Senior Technical Product Manager- ServiceNow

Location: Toronto, ON, CA Vancouver, BC, CA Toronto, ON, CA, M5J 2V5

 Req ID: 54332








 Jobs by Category: Technology Solutions








 Job Function: Product Management & UX/UI Design








 Status: Full Time








 Schedule: Regular












    Description







    At TELUS, we’re a product-minded, customer-driven team within the Commercial & Public Sector E2E Digital Transformation group. Our mission is to simplify systems, automate processes, and empower Operations teams to focus on what matters most: our customers. We build and enhance the ServiceNow platform that underpins TELUS’s value chains and customer journeys.




      We are seeking a Sr Technical Product Manager to lead the evolution of key elements of our ServiceNow and adjacent ecosystem as part of our Managed Service Transformation program which strives to accelerate TELUS Business Solutions evolution in the market. In this role, you’ll combine product ownership, technical expertise, and business acumen to drive roadmap initiatives that improve customer experience, enhance operational efficiency, and support revenue growth. You’ll have the opportunity to influence strategy, lead delivery, and shape the future of TELUS’s service management capabilities.







     What You’ll Do




      Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities.



      Provide business & technical leadership and consulting on infrastructure and service management solutions.



      Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes.



      Build strong, trusted relationships with stakeholders across TELUS Business Solutions.



      Guide business case development and provide input on roadmap priorities.



      Mentor and collaborate with team members, supporting their growth and success.



      Deliver clear and regular status updates, highlighting risks and mitigation plans.












    Qualifications







     What You Bring




      Proven experience leading complex transformation projects with a track record of high-quality delivery.



      Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, and industry trends). (Mandatory)



      Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks.



      Excellent planning, analysis, and problem-solving skills.



      Financial acumen: ability to build business cases that balance benefits, costs, and ROI.



      Familiarity with Agile (SAFe), Waterfall, DevOps, and tools such as JIRA, ServiceNow, Kanban, and Scrum.



      Strong collaboration skills with the ability to engage stakeholders and mentor team members.






    Preferred Qualifications




      ServiceNow certifications (CIS - ITSM, CSM, SPM, TPSM, etc.)



      ITIL, Agile, Lean Six Sigma, or Business Analysis certifications/courses



      Post-secondary diploma or equivalent experience



      5-7 years of relevant experience



      Bilingual (English/French) an asset











    What We Offer




      A collaborative, inclusive environment where celebrating success is part of our culture.



      Opportunities for continuous learning and professional growth across technology, customer experience, and industry best practices.



      The chance to influence multiple teams, build strong relationships, and deliver meaningful impact.



      A workplace where we work hard, celebrate together, and have fun along the way.








    Join us in shaping the future of TELUS service management. If you are passionate about driving transformation and thrive in a fast-paced, collaborative environment, we want to hear from you!



















 Salary Range: $86,000-$136,000








 Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …







 Job Type: This is for a current vacancy

A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.