ServiceNow Administrator-Grand Rapids, MI

ServiceNow Administrator Location: Grand Rapids, MI

Duration: Contract

Rate: DOE

U.S Citizen, Green Cards and EAD preferred. No sponsorship available for this contract to hire

Responsibilities: Act as primary point of contact for all operational support issues regarding ServiceNow instance used by internal and external parties. Provide direction and lead activities related to ongoing support and upgrade activities for ServiceNow instance. Serve as additional support resource for applications built on ServiceNow platform. Provide administrator functions related to day to day use of ServiceNow including: dashboard generation, user access management, maintenance of global data sets. Proactively identify and recommend improvements. Implement changes according to the established Change Management Process. Skills: Experience with ServiceNow and related technologies in a similar capacity (5+ years). Excellent oral and written communication skills. Education: Bachelor's degree in an appropriate field from an accredited college/university. ServiceNow Administrator certification is required. ServiceNow Developer certification is preferred. ITIL Certification is preferred