ServiceNow Engineer - Hybrid (3 days onsite) Washington, D.C

ServiceNow Engineer Location: Hybrid (3 days onsite) Washington, D.C

Duration: 12 months

Rate: DOE U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time

Requirements Proven experience with ServiceNow platform, including installation, configuration, and custom development. Strong understanding of FSM Helpdesk, IRM, and ITSM modules within ServiceNow. Ability to design and implement custom workflows and solutions to meet business requirements. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively with cross-functional teams. Relevant certifications in ServiceNow or related fields are a plus. Responsibilities: Install and configure new ServiceNow products, ensuring seamless integration with existing systems. Configure FSM Helpdesk and IRM modules according to business requirements. Design, develop, and implement custom workflows and solutions within the ServiceNow platform. Collaborate with cross-functional teams to gather requirements and translate them into technical solutions. Perform ongoing maintenance, updates, and improvements to ServiceNow modules and workflows. Troubleshoot and resolve issues related to ServiceNow configurations and integrations. Provide technical support and guidance to users and stakeholders on ServiceNow capabilities and best practices. Document configurations, processes, and custom development for knowledge sharing and future reference. Ensure the ServiceNow platform is compliant with organizational standards and industry best practices.