ServiceNow SAM

Job Title : ServiceNow SAM

Work timings : 3 pm to 11 pm

Note: Candidates with a notice period of up to 30 days are eligible to apply.

Qualifications & Skills

Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent work experience). 5 to 8 years of experience in IT Asset Management or Software Asset Management. Hands-on experience with SAM tools such as ServiceNow SAM Pro, or equivalent. Strong knowledge of software licensing models (perpetual, subscription, SaaS, cloud-based). Understanding of ITIL and IT Asset Management best practices. Analytical skills with attention to detail in license reconciliation and data accuracy. Strong communication and stakeholder management skills. ITAM/SAM certifications (e.g., IAITAM CSAM, ServiceNow SAM Pro, ITIL) preferred.

Key Responsibilities

Software License Management:

Ensure compliance with software licensing agreements, interpret license terms, and maintain accurate records of software entitlements and usage. Build and manage complex licensing models and optimize our license usage based on key license drivers (headcount, volume) Must be able to configure licenses and related details in SAM PRO tool. Establish and maintain a comprehensive inventory of all software assets and their components to ensure accuracy and completeness. Provide support to establish governance for purchase and renewal process. Manage software asset lifecycle across endpoints, infrastructure, SaaS, and cloud platforms. Strong understanding of software licensing models (e.g., subscription, perpetual, SaaS, enterprise agreements). Ensure data accuracy and completeness across software inventory and reconcile against vendor agreements Operate ServiceNow SAM Pro and SAM Workspace, including entitlement creation, license compliance, reclamation, model normalization, catalog set up and maintenance, and workflow administration

License Configuration Support

Manage and maintain over 200 license servers to ensure high availability and operational continuity. Validate license configurations in virtual environments prior to deployment. o Support a wide range of license managers including Flexnet, FlexLM, Sentinel RMS/Hasp, Codemeter, Ansys LM, PTC LM, Reprise, and Dassault. Maintain USB dongle infrastructure and diverse license platforms to meet enterprise needs. o Ensure license compliance through entitlement validation and regular audits

Audit Support:

Prepare for and support internal and external software vendor license compliance audits by providing necessary documentation and data.

Reporting & Data Analysis:

Generate and present regular reports on software asset status, compliance, and budgetary data to stakeholders and senior management.

Purchase & Renewal Governance

Review IT purchase and renewal requests in alignment with ServiceNow contract systems. o Collaborate with product owners and SAM teams to identify cost-saving opportunities through license consolidation, reclamation, or migration to subscription/cloud models. Provide strategic recommendations based on compliance, usage, and financial insights.

Integration:

Work with other IT teams (e.g., SCCM, Intune) to ensure effective software deployment, management, and tracking.

ServiceNow SAM PRO tool experience: Ensure alignment between CMDB and SAM records through regular reconciliations, data hygiene checks, and corrective actions. Configure and maintain ServiceNow SAM Pro module, including: Software Model normalization License reconciliation Discovery data mapping Deploy publisher packs (e.g., Microsoft, Oracle, Adobe, IBM). Develop dashboards and KPIs for: License compliance Cost savings True-up forecasting

About TriluxTech LLC:

TriluxTech LLC is a pure-play enterprise technology services firm focused on helping organizations design, implement, and operate modern digital platforms at scale.

We specialize in ServiceNow-led transformation, enabling enterprises to unify workflows, data, and operations into a single intelligent platform. Our approach goes beyond implementation — we focus on platform ownership, operational excellence, and long-term value realization.

TriluxTech partners with enterprise clients to deliver:

ServiceNow implementations, transformations, and managed services Platform architecture and workflow orchestration Cloud and enterprise application support Data and AI-driven operational intelligence Long-term delivery partnerships and staff augmentation Our delivery model is built around governance, scalability, and continuous improvement, ensuring that platforms evolve with the business — not just at go-live, but throughout the lifecycle.

With a strong foundation in enterprise programs and long-term client relationships, TriluxTech is positioned as a trusted partner for organizations looking to move from fragmented systems to fully integrated, intelligent operations.

From fragmented systems to intelligent operations — powered by ServiceNow, data, and AI.

Website

TriluxTech delivers ServiceNow-led enterprise transformation with expertise across Snowflake, Google Cloud, Microsoft, and quality assurance. From fragmented systems to intelligent operations.