L3 ServiceNow Developer / Technical Analyst / Release Coordinator (Integration & Automation Focus) - Contract to Hire

We are seeking an experienced ServiceNow L3 Developer / Technical Analyst with strong expertise in automation, integrations, and release coordination to support enterprise-level initiatives.

This is a mid‑senior role (3–7 years experience) ideal for someone who can operate across development, operations, and process automation, while working collaboratively with distributed teams.

Key Responsibilities:

Drive automation initiatives for application support, deployments, health checks, monitoring, and alerting

Design and implement integrations and orchestration workflows using ServiceNow

Develop and enhance ServiceNow capabilities, including:

Request creation

Form and portal customization

Workflow/process automation

Collaborate with Business and Operations teams to translate requirements into self-service solutions

Support rollout of ServiceNow features such as ATF, Virtual Agent, and automation tools

Assist in ServiceNow upgrades and platform improvements

Coordinate release cycles, ensuring quality and on-time delivery

Build custom tools to automate production and operational processes

Generate reports, metrics, and dashboards

Maintain documentation for automation scripts and configurations

Required Skills & Experience:

3–7 years of experience as a ServiceNow Developer / Tooling Engineer / Technical Analyst

Strong problem-solving skills and excellent communication

Hands-on experience with system integrations and process automation

Strong experience with REST and SOAP web services

Experience integrating with directory services:

Active Directory

Azure AD

LDAP

Technical Skills:

PowerShell

JavaScript (ServiceNow scripting)

Python

Ansible / Terraform

SQL, XML, databases

Platform Experience:

ServiceNow (ITSM / ITOM required)

Exposure to HRSD, CSM is a plus

Experience with:

ServiceNow Orchestration

Kubernetes / Docker

AWS EKS / Azure AKS

Other:

Experience with version control & code repositories

Familiarity with software development tools / IDEs

Strong understanding of ITIL framework

Reporting and data analysis capabilities

Soft Skills:

Strong collaboration across onsite, nearshore, and offshore teams

Ability to work with both technical and business stakeholders

Self-driven and proactive

Strong documentation and communication skills

Qualifications:

ServiceNow Developer Certification (preferred)

Fluent English required

French

Engagement Details:

Contract / long-term engagement

Ideal Candidate:

You are someone who can bridge development and operations, build automation that scales, and take ownership of delivery—while working in a collaborative, global environment.