ESM Architect - IT (Focus: ITSM & Technical Fit-to-Standard)

We are looking for an experienced ESM Architect with strong expertise in IT Service Management (ITSM) and ServiceNow Fit-to-Standard implementations.

Key Responsibilities: Lead Fit-to-Standard workshops for ITSM processes including Incident, Problem, Change, Request, Workflows, and Knowledge Management Act as the bridge between IT process owners and technical development teams Drive adoption of ServiceNow Out-of-the-Box (OOTB) best practices while minimizing unnecessary customizations Ensure process design supports CMDB data integrity and future AI/automation readiness Challenge legacy IT processes and guide organizations toward industry-standard workflows

Required Skills: Strong expertise in ITIL V4 Hands-on experience with ServiceNow ITSM Proven experience in Enterprise Service Management (ESM) architecture Excellent stakeholder management and communication skills Ability to influence business and IT teams toward standardized solutions