Senior ServiceNow Technical Consultant

Solution Design & Development: Lead the design, implementation, and optimization of scalable ServiceNow SecOps, SIR and VR solutions, including custom scoped applications and complex workflows.System Integration: Design and maintain robust integrations between ServiceNow and enterprise systems using Integration Hub, REST/SOAP APIs, and MID Servers.Platform Governance: Establish and enforce coding standards, best practices, and security policies (ACLs) to ensure platform scalability and performance.Agile Collaboration: Facilitate requirements gathering workshops, translate business needs into technical user stories, and manage sprint backlogs.Platform Maintenance: Oversee instance upgrades, patch management, and automated testing (ATF) to maintain environment consistency and stability.AI & Innovation: Explore and implement AI-powered features, to automate repetitive tasks and improve operational efficiency.

Required Technical Skills

ServiceNow Scripting: Expert-level proficiency in JavaScript, GlideScript, Business Rules, Client Scripts, and Script Includes.Integration Expertise: Advanced knowledge of API protocols (REST, SOAP), JSON, and data transformation techniques.Platform Tools: Mastery of Flow Designer, Studio IDE, Update Sets, and Automated Test Framework (ATF).Domain Knowledge: In-depth experience with core modules like ITSM, ITOM, SecOps, Vulnerability Response, Security Incident Response.

Qualifications & Soft Skills

Experience: Typically 8–10 years of IT experience dedicated specifically to ServiceNow development.Certifications: ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD), Certified Implementation Specialist (CIS) in specific modules like ITSM, ITOM, SecOps, SIR, VR.Methodology: Strong understanding of ITIL best practices and Agile/Scrum frameworks.Analytical Ability: Advanced troubleshooting skills to resolve complex technical issues and optimize system performance.Communication: Ability to present complex technical concepts to non-technical stakeholders clearly.