ServiceNow Lead

Technical Skills

 Strong experience in ServiceNow Development and Administration








 Expertise in:


 ITSM modules


 CMDB design and management


 ServiceNow scripting (JavaScript, Glide, APIs)


 Experience with integrations (REST/SOAP APIs, third-party tools)


 Knowledge of ServiceNow platform capabilities and best practices








 Leadership & Functional Skills


 Proven leadership experience managing technical teams


 Strong understanding of ITIL processes


 Ability to drive design decisions and architecture discussions


 Excellent communication and stakeholder management skills








 Agile / Scrum


 Hands-on experience working in Agile/Scrum environments


 Familiarity with sprint planning, backlog grooming, and release management


 Leadership & Delivery


 Lead and manage a team of ServiceNow developers and administrators.


 Act as the technical and functional point of contact for ServiceNow platform initiatives.


 Collaborate with stakeholders to define requirements and translate them into scalable solutions.


 Drive end-to-end ServiceNow implementations and enhancements.


 Ensure adherence to best practices, governance, and platform standards.



 ServiceNow Development & Administration


 Design, configure, and develop solutions on the ServiceNow platform.


 Perform customization using scripting (JavaScript, Glide APIs) and integrations.


 Administer ServiceNow instances, including user management, roles, and workflows.


 Work on core modules such as:


 ITSM (Incident, Problem, Change, Request Management)


 CMDB (Configuration Management Database)


 Maintain system health, performance, and data integrity.



 Process & CMDB Management


 Understand and improve ITIL-based processes.


 Design and maintain CMDB structure, relationships, and data quality.


 Support discovery, service mapping, and data governance initiatives.








 Agile / Scrum Responsibilities


 Actively participate in Scrum ceremonies (daily stand-ups, sprint planning, retrospectives).


 Work closely with Product Owners and stakeholders to refine backlog and prioritize work.


 Guide the team in Agile best practices and ensure timely delivery.








 Stakeholder & Process Management


 Work closely with business and IT teams to understand process requirements.


 Provide recommendations for process optimization and automation.


 Ensure alignment with organizational goals and compliance standards. "








 TCS Employee Benefits Summary:


 Discretionary Annual Incentive.


 Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.


 Family Support: Maternal & Parental Leaves.


 Insurance Options: Auto & Home Insurance, Identity Theft Protection.


 Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.


 Time Off: Vacation, Time Off, Sick Leave & Holidays.


 Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.








 Salary Range: $100,000-$115,000 a year







Location


Atlanta, GA




Job Function


TECHNOLOGY




Role


Lead




Job Id


412905




Desired Skills


Service Now




Salary Range


$100,000-$115,000 a year

Desired Candidate Profile

Qualifications : BACHELOR OF COMPUTER SCIENCE