Job Description

Everforth ECS is seeking a ServiceNow System Administrator to work remotely .

Everforth ECS is currently seeking for ServiceNow System Administrator. We are currently seeking a detailed, communicative, and System Administrators with ServiceNow experience to join our team. The ideal candidate will perform solution development and have strong problem solving and troubleshooting skills.

About the Job:

Manage and support Incident Management, Problem Management, Knowledge Management, Reporting, Service Desk Plugin (Call Table). Administer and maintain ServiceNow Service Portal functionality used by end users for self-service incident management. Coordinate and implement ServiceNow platform updates, enhancements, testing, and production changes. Support and troubleshoot SAML 2.0 Single Sign-On (SSO) integration with the external ETA TEAMS identity provider. Review, process, and validate user access requests and account provisioning for ServiceNow. Develop and maintain operational and compliance reporting for leadership, help desk operations, government reporting requirements, and performance metrics. Troubleshoot platform issues involving workflows, email processing, user provisioning, integrations, data integrity, and system performance. Systems Admin Support. Setup and maintain documentation and standards. Plan growth and changes (capacity planning). Provide on-call support when required. Perform general technical trouble shooting. Work on a ServiceNow team to develop applications to facilitate customer requirements. Support the discovery, requirements gathering, and the build out of ServiceNow functionality. Maintain responsibility for completion and accuracy of work products. Utilize Angular.JS, JavaScript, SQL and related technologies for ServiceNow development.

In addition to ServiceNow administration responsibilities, support the Five9 cloud-based VoIP phone system used by the service desk. Responsibilities include assisting with configuration updates, call routing adjustments, operational reporting, call statistical analysis, and agent activity reporting to support leadership and operational visibility.

Salary Range: $90,000 - $105,000

Required Skills

General Description of Benefits

Bachelor's Degree in CIS, Computer Science or equivalent expense. Must be able to secure a Public trust clearance. Must be able to work across multiple programs across the Federal and DOD space. Developer enhancement requests for implemented ServiceNow applications. Conduct remote technical working sessions with SDDC team. Perform upgrade/patch scheduling and general application maintenance. Provide configuration and maintenance reports. Perform user and security administration. Troubleshoot and perform ServiceNow repairs. Resolve end-user generated cases for performance issues or system errors. Manage system generated cases for proactive monitoring and troubleshooting. Perform Root Cause Analysis for recurring issues. Support ServiceNow road-mapping, architecture, design, and consulting.

Desired Skills

Possess ServiceNow System Administrator certification. Have 6 plus years industry experience. Have ITILv3 or ITILv4 certification. Familiar with agile development process.

EverforthECS1

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We value:

Attracting and developing top talent and high-performing teams Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!