ServiceNow FSO Architect Manager - Tech Consulting

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ServiceNow FSO Architect Manager

In today’s digital economy, adapting outdated processes and systems is crucial for success, yet it comes with its challenges. Many leading companies trust us to deliver agile and efficient solutions for their business decisions. As a ServiceNow Consulting Manager, you will be instrumental in empowering clients to navigate and overcome significant creative and technical hurdles.

The Opportunity

We are on the lookout for a highly skilled ServiceNow FSO Architect (Certified Technical Architect) to join our dynamic team. In this senior technical role, you will be responsible for designing and implementing advanced ServiceNow solutions such as Payments, Fraud, Complaints, and Disputes within Financial Services organizations.

This position demands hands-on technical leadership, guiding solution architecture across workflows, integrations, data management, security, and performance optimization. You will lead complex implementations, tackle technical challenges head-on, and ensure our solutions comply with best practices and regulatory standards.

Your ability to transform business requirements into scalable and secure technical architectures will be vital in this role.

Your Key Responsibilities

As a Manager in Application Design and Development, you will spearhead the management and delivery of innovative solutions and projects while prioritizing quality and mitigating risks. This role provides exciting challenges and growth opportunities, allowing you to utilize your expertise to guide your team toward quality solutions. You will frequently engage with clients, facilitating workshops, and leading workstreams from inception to execution and closure. Travel may be required based on client needs.

Develop effective solutions for complex problems, including recommending policy modifications and establishing procedures impacting your area of work.

Exercise discernment in selecting evaluation methods, techniques, and criteria to achieve desired results.

Provide direction and constructive feedback to team members, ensuring successful task completion.

Skills and Attributes for Success

You will interact with a diverse portfolio of clients, each presenting unique backgrounds and ambitions, making every day distinct and impactful. Your efforts will contribute to projects that transcend borders and challenge traditional approaches, fostering transformative outcomes.

Architecture & Design

Lead comprehensive technical designs for ServiceNow disputes solutions.

Establish technical architectures encompassing:

Case and workflow design

Integration and data flows

Security and access controls

Ensure alignment with ServiceNow best practices, architectural standards, and platform capabilities.

Own key architectural decisions and assess trade-offs.

Tackle complex and ambiguous technical challenges within the ServiceNow ecosystem.

Act as an escalation point for difficult performance issues and integration failures.

Evaluate alternatives and recommend optimal solutions based on feasibility and delivery impact.

Continuously enhance architectures based on lessons learned and evolving requirements.

Implementation Leadership & Delivery

Oversee technical implementation activities across multiple delivery teams.

Provide hands-on leadership during critical design and build phases.

Ensure accurate translation of architecture into configuration and code.

Assist teams in resolving complex build and deployment challenges.

Collaborate with project leadership to guarantee successful outcomes.

Proactively identify and mitigate technical risks throughout the delivery lifecycle.

Address complex technical issues that threaten timelines or quality.

Balance delivery speed with architectural integrity.

Serve as a technical advisor in solution design workshops and customer technical discussions.

Communicate technical concepts clearly to both technical and non-technical audiences.

Work closely with CMAs, solution architects, developers, and quality testers.

Platform & Workflow Architecture

Architect advanced ServiceNow workflows using case management and state-driven designs.

Utilize event-based and rules-driven orchestration techniques.

Support long-running and high-volume transactions.

Optimize performance, scalability, and resilience for enterprise workloads.

Design reusable technical patterns and implementation assets.

Integration & Security Architecture

Lead the technical architecture for integrations with card networks and external processors.

Collaborate with core banking, fraud, and document systems.

Connect with third-party platforms and APIs.

Define and implement secure integration patterns, including synchronous and asynchronous flows.

Establish data protection and tokenization strategies.

Ensure designs comply with security, privacy, and regulatory requirements.

To Qualify for the Role, You Must Have

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or a related field.

A minimum of 4 to 6 years of relevant experience in IT or cybersecurity, with extensive hands-on experience in ServiceNow development or architecture.

ServiceNow Certified Technical Architect (CTA) certification.

Certified Implementation Specialist - CSM.

Suite Certification - FSO Insurance Professional.

Suite Certification - FSO Banking and Wealth Management Professional.

Significant hands-on experience in architecting and delivering ServiceNow solutions.

Demonstrated success in leading technically complex implementations.

Experience with financial services workflows, disputes, or compliance-driven processes is preferred.

Ability to confidently lead technical discussions with customers and stakeholders.

Prior consulting experience.

Exceptional soft skills including executive communication (verbal and written), adaptability, problem-solving, teamwork, relationship building, dependability, and organizational skills.

Experience in leading teams and overseeing others.

A valid U.S. driver's license.

Willingness to travel 40-60% to meet client needs.

What We Look For

We seek individuals who are not only technically adept but also exhibit emotional agility, digital fluency, and commercial insight. Top performers demonstrate the ability to cultivate trust and deliver value to clients while leading teams through transformation and innovation.

What We Offer You

At EY, we focus on developing your future skills and providing you with world-class experiences. We empower you in a flexible workspace and nurture your extraordinary talents within a diverse and inclusive culture fueled by globally connected teams.

We provide a comprehensive compensation and benefits package rewarding you based on performance and recognizing the value you bring.

Our expectation is for individuals in external client-serving roles to work in person 40-60% of the time throughout projects.

Under our flexible vacation policy, you will have the autonomy to decide how much vacation time you need based on personal circumstances, alongside designated EY Paid Holidays and other leave options for your well-being.

Ready to shape your future with confidence? Apply today.

EY accepts applications for this role on an ongoing basis.

We uphold high ethical standards and integrity at EY. We expect all candidates to exemplify these qualities.

EY | Building a better working world

We are dedicated to creating new value for clients, communities, and the planet. Our global teams harness data, AI, and advanced technology to help clients navigate today’s most pressing challenges and shape a prosperous future.

Our teams operate across a broad spectrum of services, including assurance, consulting, tax, strategy, and transactions, supported by sector insights and a diverse network that can deliver services in over 150 countries.

EY is an equal opportunity employer, providing equal employment opportunities to applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected status. EY is also committed to accommodating qualified individuals with disabilities during the application process and their employment experience.