ServiceNow Platform Architect

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Overview

Seeking a senior ServiceNow Platform Architect with 10+ years of experience to lead enterprise-scale ServiceNow architecture, governance, integrations, and platform operations. The role focuses on platform stability, scalability, security, automation, and modernization across large environments including MID Servers, integrations, CMDB/Discovery, IAM, and cloud infrastructure.

Key Responsibilities

Define platform architecture standards, governance, and environment strategy.

Lead troubleshooting of critical production issues, performance bottlenecks, and complex integrations.

Architect and manage large MID Server environments (500+ servers), including HA, scaling, monitoring, and upgrades.

Design REST/SOAP integrations and middleware solutions (MuleSoft/Boomi).

Manage non-prod provisioning, cloning, upgrade planning, and release governance.

Drive IAM/security architecture using SAML, OAuth, LDAP/AD, Vault/CyberArk.

Implement credential lifecycle management and secure integration patterns.

Build observability and performance monitoring using Splunk/New Relic.

Oversee CMDB/Discovery architecture, reconciliation, data governance, and optimization.

Lead platform modernization, testing strategy, rollback planning, and upgrade execution.

Mentor admins/engineers and establish SDLC and design review best practices.

Collaborate with infrastructure, security, and application teams on enterprise initiatives.

Technical Skills

Strong expertise in:

ServiceNow platform architecture and administration

MID Servers, CMDB, Discovery

REST/SOAP APIs and integrations

JavaScript and scripting (PowerShell/Python/Bash preferred)

IAM technologies: SAML, OAuth, LDAP/AD

HashiCorp Vault / CyberArk

Splunk / New Relic monitoring

Cloud platforms (AWS/Azure/Google Cloud Platform preferred)

DevOps/CI-CD exposure (Jenkins/Kafka/RabbitMQ/ETL)

Required Experience

10+ years in ServiceNow platform architecture within large enterprise environments.

Hands-on experience with large-scale MID Server deployments.

Expertise in CMDB, Discovery, integrations, and platform governance.

Strong production support and troubleshooting capabilities.

Experience managing upgrades, cloning, automation, and release strategy.

Certifications

ServiceNow CSA – Required

ITIL v4 Foundation – Required

ServiceNow CAD – Preferred

ServiceNow CIS (ITOM/Discovery/CMDB preferred)