ServiceNow Developer

Responsibilities:

Custom application development
Module configuration (ITSM, HR, SecOps, CMDB, and custom applications)
Integration with third-party systems using REST/SOAP APIs and MID servers
Support for testing and go-live activities
Documentation and knowledge transfer
Knowledge in JavaScript, HTML, XML, and API integrations with other systems
Migrate ServiceNow configuration/customization between environments
Apply best practices for ServiceNow instance management and performance tuning
Provide end-user support and training on ServiceNow capabilities
Stay current on ServiceNow platform capabilities and best practices

Qualifications:

3–5+ years’ experience developing on the ServiceNow platform
Strong knowledge of ServiceNow data models, APIs, security architecture, and scripting capabilities
ServiceNow certifications (CSA, CIS-ITSM, CAD, or similar) preferred
ServiceNow AI experience preferred

Deliverables:

Create a form to prepare quotations, if the state requires.
Create state defined, SLA based templates.
Create workflows that efficiently manages State-defined processes.
Make the tool web accessible
Create interface with the state system to capture information on providers through auto-population of key data based on matching data from the phone system where the caller was verified.
Ensure the tool will assign and reassign tickets based on automated rules/specified criteria.
Create dashboards and reports.
Resolve/mitigate defects found from User Acceptance Testing.
Customize fields based on state requirements.

Work Location: Remote