ServiceNow Architect/Lead

ServiceNow Architect and Lead

Location: Hybrid – Bolingbrook, IL (Locals or Nearby Preferred)

Duration: Long Term

Interview: Video

Job Overview

We are looking for a ServiceNow Architect to lead the architecture, scalability, governance, and technical strategy for enterprise citizen development initiatives on the ServiceNow platform. This individual will serve as the technical authority for low-code/no-code development standards while ensuring platform health, maintainability, and enterprise alignment.

The ideal candidate will possess deep ServiceNow architecture expertise and experience designing scalable platform solutions, governance frameworks, integrations, and enterprise operating models.

Key Responsibilities

Platform Architecture & Strategy

Define the architectural vision for citizen development on ServiceNowEstablish scalable patterns, reusable frameworks, and enterprise development standardsDesign governance controls for low-code/no-code application developmentDefine approved architecture patterns for App Engine, Flow Designer, UI Builder, and IntegrationHub

Enterprise Governance

Partner with Security, Infrastructure, and Platform teams to ensure compliance with enterprise policiesCreate architectural guardrails to prevent technical debt and uncontrolled customizationDefine standards for data modeling, CMDB alignment, integrations, and application lifecycle managementEstablish review boards and governance checkpoints for citizen-developed applications

Technical Leadership

Provide architectural guidance to ServiceNow developers, citizen developers, and platform teamsLead design reviews and approve complex solution architecturesMentor technical teams on best practices, scalability, and maintainabilityEvaluate platform enhancements and recommend continuous improvements

Platform Performance & Risk Management

Ensure platform scalability, performance optimization, and upgrade readinessIdentify risks related to integrations, custom applications, workflows, and data managementDrive remediation strategies for platform issues and technical debtDefine monitoring and reporting standards for citizen development activities

Collaboration & Delivery

Work closely with Product Owners, Release Management, and Engineering teamsSupport transition planning from citizen-built applications to enterprise engineering ownershipCollaborate with business stakeholders to align technical strategy with operational goals

Required Qualifications

10+ years of IT experience with 6+ years focused on ServiceNow architectureDeep expertise in ServiceNow platform architecture and enterprise implementationsStrong experience with App Engine, Flow Designer, UI Builder, IntegrationHub, CMDB, and Service PortalProven experience designing governance frameworks and scalable ServiceNow solutionsStrong understanding of security, platform performance, integrations, and upgrade strategiesExperience leading architecture reviews and enterprise platform governanceExcellent communication and stakeholder engagement skills

Preferred Qualifications

ServiceNow Certified Technical Architect (CTA) preferredAdditional ServiceNow certifications (CSA, CAD, CIS)Experience with enterprise low-code/no-code governance modelsITIL certification or enterprise ITSM backgroundExperience in large-scale enterprise transformation initiatives

send resumes to Nitin@mminti.com