Business Analyst- Service Now

W2 Only

Local to Columbus, OH Area only

Previous Exp with a Fed, State, Gov Client highly preferred

Requirement Elicitation: Lead discovery workshops and interviews with stakeholders to identify business pain points and define functional requirements for various ServiceNow modules (ITSM, ITOM, HRSD, etc.).

• Process Mapping: Design and document "As-Is" and "To-Be" business processes using industry-standard modeling techniques, ensuring alignment with ServiceNow best practices and CSDM standards.

• Story Authoring: Create high-quality User Stories with clear Acceptance Criteria in an Agile/Scrum environment. Manage and prioritize the product backlog in collaboration with the Engagement Lead.

• Stakeholder Management: Manage expectations of diverse stakeholder groups, providing regular updates on project progress and demonstrating platform functionality through "show-and-tell" sessions.

• UAT Coordination: Lead User Acceptance Testing (UAT) efforts, including the creation of test scripts, coordination of testing windows with client participants, and management of defect reporting.

• Operational Readiness: Support Organizational Change Management (OCM) by creating training materials, user guides, and communication plans to ensure high platform adoption rates.

• Compliance Alignment: Ensure all documented requirements and process designs respect the security constraints of a FedRAMP environment.