ServiceNow Senior Technical Consultant

Job Description

Must Have Technical/Functional Skills

The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM), IT Asset Management (ITAM), ITOM and/or CSM/FSM modules. This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.

Key Responsibilities

Development & Configuration

Customize and configure ServiceNow ITSM, ITOM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.

Develop workflows, Flow Designer flows, and automation scripts.

Create and maintain UI policies, client scripts, business rules, and script includes.

Integration

Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.

Ensure secure and scalable integration with external systems (CRM, ERP).

Platform Administration

Manage instance upgrades, cloning, and performance optimization.

Configure CMDB, discovery, and asset management.

Quality & Compliance

Adhere to coding standards and ServiceNow best practices.

Ensure compliance with ITIL processes and security guidelines.

Experience

Required Skills & Qualifications

8-10 years in ServiceNow development, with hands-on ITSM, ITAM, and/or ITOM, CSM implementation experience.

Technical Skills

Proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS.

Strong knowledge of ServiceNow scripting and configuration.

Experience with Flow Designer, Integration Hub, and Orchestration.

Certifications

ServiceNow Certified System Administrator (CSA) – Mandatory.

Preferred

Certified Implementation Specialist – ITSM and ITOM , CSM – Preferred.

Certified Application Developer (CAD) – Good to have.

Soft Skills

Excellent communication and stakeholder management.

Ability to work in Agile/Scrum environments.

Roles & Responsibilities

Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems

Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP

App Engine : Expertise in Custom module implementations

Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

Salary Range: $140,000-$190,000 a year