ServiceNow Tech Ops Support Lead

This position is 100% remote; however, candidates must be willing to travel to nearby sites as needed. Applicants must be located within the United States.

Job Description

Responsible for providing technical support and maintaining the stability and performance of ServiceNow applications across assigned domains. Analyze and troubleshoot application behavior to identify root causes of functional and technical issues. Collaborate with cross-functional teams to ensure timely resolution of system-related challenges and maintain service quality. Support configuration, enhancement, and maintenance activities within the ServiceNow platform to meet business requirements. Apply scripting knowledge, including JavaScript, to investigate, customize, and improve platform functionality. Ensure data integrity and operational consistency across applications within the supported domain. Communicate effectively with stakeholders to understand requirements, provide technical insights, and deliver updates on system health. Create and maintain detailed technical documentation, including analysis, solutions, and preventive recommendations. Develop and maintain knowledge base content to improve support efficiency and enable knowledge sharing. Demonstrate strong analytical thinking, problem-solving ability, and platform expertise to ensure reliable and efficient ServiceNow operations. Able to meet deadlines in a fast pace, rapidly changing environment Experience working cross functionally and can influence without authority

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.