ServiceNow Business Analyst

ServiceNow Business Analyst We are seeking an experienced ServiceNow Business Analyst with a strong background in IT infrastructure to join our dynamic team. The ideal candidate will have over 10 years of experience in business analysis, focusing on ServiceNow platform implementations, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM). The role requires a deep understanding of infrastructure environments, including networks, servers, storage, and cloud services, to effectively analyze, design, and implement solutions on the ServiceNow platform.

Key Responsibilities Collaborate with stakeholders to identify and document business requirements for ServiceNow implementations, enhancements, and integrations. Analyze current infrastructure processes and workflows to identify areas for improvement and automation within the ServiceNow platform. Translate business requirements into functional and technical specifications for ServiceNow solutions, with a focus on ITSM, ITOM, and ITAM modules. Work closely with infrastructure teams to identify opportunities for process automation and optimization using ServiceNow workflows. Act as a liaison between business, IT, and technical teams to ensure smooth communication and successful project delivery. Develop test cases and assist with user acceptance testing (UAT) to ensure that ServiceNow solutions meet business requirements. Assist in change management efforts by providing training, documentation, and support to end-users and stakeholders. Provide post-implementation support and continuous improvement recommendations for the ServiceNow platform, ensuring that it meets evolving business and infrastructure needs. Required Skills and Experience Minimum 10 years of experience as a Business Analyst, with at least 5 years focusing on ServiceNow implementations. Strong background in IT infrastructure, including networks, servers, storage, virtualization, and cloud services. Deep knowledge of ServiceNow ITSM, ITOM, ITAM modules, with proven experience in configuring, customizing, and managing the platform. Experience with process mapping, workflow automation, and service catalog development in an infrastructure context. Ability to analyze complex infrastructure environments and translate business requirements into effective ServiceNow solutions. Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced environment.