ServiceNow OCM Lead

ServiceNow OCM (Organizational Change Management) Consultant / Lead

remote GC/Citizen

Duration: 6 months

The ServiceNow OCM Consultant is responsible for driving organizational readiness, user adoption, communication, training, and business transformation activities during ServiceNow implementation and transformation programs. The role ensures successful people-side adoption of ServiceNow platforms such as ITSM, HRSD, CSM, ITOM, SecOps, and GenAI-enabled workflows.

Key Responsibilities

Organizational Change Management

• Develop and execute OCM strategy for ServiceNow transformation programs
• Conduct stakeholder analysis and change impact assessments
• Create business readiness and adoption plans
• Drive user engagement and organizational alignment
• Manage resistance and support leadership alignment

Required Skills ServiceNow Knowledge

• Understanding of ServiceNow platform and modules:
• ITSM
• HRSD
• CSM
• ITOM
• SecOps
• Employee Center
• AI/Virtual Agent capabilities

OCM Skills

• Change impact analysis
• Stakeholder management
• Communication planning
• Training strategy
• Organizational readiness
• Business process transformation