Senior Customer Success Manager - Moveworks

Job Description

Role is remote in Central/East time zone

To be successful in this role you have: You have 7+ years of account management, implementation, or sales experience in software/SaaSYou have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experienceYou have experience supporting deployments with large enterprise customersProcess focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goalYou have experience building strong internal and external relationships, including with senior-level executives throughout companiesYou are diplomatic, have tact and you are poised under pressureYou possess a voracious appetite to learn and growYou have completed a Bachelor's degreeYou are willing to travel 10-25% of the time FD21

For positions in this location, we offer a base pay of $88,000-$138,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Qualifications

To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Minimum 7 years of related work experience; OR equivalent work experienceCreativity with comfort running projects independentlyImprove complex issues through analysis and resolutionSucceed in working collaborativelyServiceNow certifications FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.